Theravada
Service Desk

Q: What’s the difference between a service desk and a helpdesk?

While both provide IT support, a helpdesk primarily focuses on incident resolution and reactive support , while a service desk offers a broader scope, including IT service management (ITSM) , proactive monitoring , and strategic alignment with business goals.

Q: What is ITSM, and why is it important?

IT Service Management (ITSM) is a framework that ensures IT services are aligned with business needs. It helps streamline processes like incident management , asset management , and service request handling for improved efficiency and user satisfaction.

Q: How does proactive monitoring work?

We use industry-standard monitoring systems to track the health of your IT infrastructure. This allows us to detect and address issues—like performance slowdowns or system vulnerabilities—before they impact your operations.

Q: Can you handle hardware and software procurement?

Yes, our Service Desk manages everything from sourcing IT resources to tracking warranties and imaging devices, ensuring you have the tools you need without the hassle.

Q: Do you provide training for my team?

Absolutely! We offer customised training sessions to help your employees navigate new tools, optimise workflows, and resolve common issues independently.

Q: How do I contact the Theravada Service Desk?

You can reach us via: ○ Phone: 24/7 support hotline. ○ Email: Send requests for quick responses. ○ Chat: Real-time support via our online platform.

Your 24/7 IT Support Partner

Welcome to Theravada’s Service Desk, the backbone of your IT operations.

We provide reliable, round-the-clock support for all your IT concerns, from software issues to hardware malfunctions.

Our team ensures your systems run smoothly, minimising downtime and boosting productivity.

Your Trusted
IT Partner

The Theravada Service Desk is more than just IT support—it’s a partner dedicated to the success of your business.

Designed to handle the unique challenges of industries like retail and hospitality, we ensure your operations stay seamless, efficient, and reliable.

From resolving urgent incidents to managing your IT infrastructure, we’re here to safeguard your business at every step.

Always On,
Always Reliable

Downtime isn’t an option in today’s fast-paced business world.

That’s why our Service Desk operates 24/7, providing round-the-clock assistance to ensure your systems stay up and running.

Whether it’s troubleshooting system issues, resolving network problems, or assisting with hardware and software updates, our team is always available to keep your business moving forward.

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Proactive IT Monitoring

Prevention is better than cure, and our Service Desk takes a proactive approach to IT management.

Using industry-standard tools and practices, we monitor your systems continuously, identifying and resolving potential issues before they disrupt your operations.

From performance optimisation to security incident prevention, our proactive monitoring ensures your business remains resilient.

Tailored Support to Fit Your Business

We know every business has unique priorities. That’s why we offer customised Service Level Agreements (SLAs) to align with your specific goals.

From guaranteed 30-minute resolutions for critical incidents to scalable solutions that evolve with your organisation, our flexible approach ensures your business stays ahead in a competitive environment.

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Dedicated Experts, Personalised Support

Behind every seamless resolution and proactive solution is a team of highly skilled service desk technicians dedicated to your success.

Our experts bring years of experience in IT service management, troubleshooting, and incident resolution, ensuring every issue is handled with precision and care.

We pride ourselves on building strong relationships with our clients, offering personalised support that aligns with your unique needs.

Whether it’s guiding your team through new software, optimising your IT infrastructure, or resolving urgent issues, our team works as an extension of your business to ensure your goals are always met.

Simplifying Complex
IT Needs

Managing IT across multiple locations or coordinating with vendors can be a daunting task.

Our Service Desk removes the complexity by handling everything from vendor communication to hardware replacements.

Whether you need asset tracking, warranty management, or device imaging, we streamline your IT needs so you can focus on growing your business.

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F.A.Q

Any more questions?

What is a service desk?

A service desk is a centralised function within an organisation designed to handle IT support requests, such as troubleshooting, software updates, and network issues. It ensures efficient communication and resolution of IT-related concerns.

What’s the difference between a service desk and a helpdesk?

While both provide IT support, a helpdesk primarily focuses on incident resolution and reactive support, while a service desk offers a broader scope, including IT service management (ITSM), proactive monitoring, and strategic alignment with business goals.

What types of issues does a service desk handle?

Our Service Desk addresses but not limited to:

○ Software and hardware troubleshooting.
○ Network problems and IT configuration.
○ Password resets, user authentication, and system diagnostics.
○ Incident management, service requests, and IT escalation.

What is ITSM, and why is it important?

IT Service Management (ITSM) is a framework that ensures IT services are aligned with business needs. It helps streamline processes like incident management, asset management, and service request handling for improved efficiency and user satisfaction.

What is a service-level agreement (SLA)?

An SLA is a contract that defines the level of service you can expect, such as response and resolution times. At Theravada, we offer tailored SLAs to meet your specific business requirements.

How does proactive monitoring work?

We use industry-standard monitoring systems to track the health of your IT infrastructure. This allows us to detect and address issues—like performance slowdowns or system vulnerabilities—before they impact your operations.

Can you handle hardware and software procurement?

Yes, our Service Desk manages everything from sourcing IT resources to tracking warranties and imaging devices, ensuring you have the tools you need without the hassle.

Do you provide training for my team?

Absolutely! We offer customised training sessions to help your employees navigate new tools, optimise workflows, and resolve common issues independently.

How do I contact the Theravada Service Desk?

You can reach us via:

○ Phone: 24/7 support hotline.
○ Email: Send requests for quick responses.
○ Chat: Real-time support via our online platform.

Elevate Your Operations Today

The Theravada Service Desk isn’t just about solving IT problems—it’s about empowering your business to thrive.

From proactive IT monitoring to multi-tiered support and vendor management, we provide the expertise and reliability you need to succeed.

Contact us today to learn how Theravada’s Service Desk can transform your operations and keep your business running seamlessly

Contact

Your Trusted IT Partner

Always On, Always Reliable