Service Desk


Our Service Desk team offers round-the-clock support to address your IT concerns, from software issues to hardware malfunctions.

We provide timely, SLA-driven assistance to ensure your business experiences minimal downtime.

Comprehensive Incident Management

Our systematic incident management approach ensures every issue is promptly logged, assessed, and resolved.

Using industry-standard ITSM practices, we aim to minimize disruptions and restore your operations swiftly.

Hardware and Software Requests

For hardware and software procurement, our Service Desk team efficiently handles all your requests, ensuring you have the necessary tools and resources.

We also manage asset tracking, warranty services, and device imaging.

Proactive Monitoring and Maintenance

Beyond reactive support, we offer proactive monitoring of your IT infrastructure, identifying and addressing potential issues before they escalate.

Our advanced analytics and AI-driven insights help prevent downtime and ensure system reliability.

User Training
and Support

Our user training and support services help your team leverage technology effectively.

From navigating new software applications to optimizing workflows, our experts provide customized training programs tailored to your needs.

Customer Satisfaction

Customer satisfaction is our top priority at Theravda.

We aim to exceed your expectations with responsive support and personalized service.

Your feedback is invaluable, and we continually seek ways to enhance our service delivery

Let’s Create Together

Connect with us to explore how we can make your vision a reality. Join us in shaping the future.