Services - Theravada

Q: .Will I lose visibility or control over my environment?

No. You gain more visibility. Our customer portal shows live system health, open tickets, SLA metrics, and patch status. You retain admin rights and decision-making authority; we simply handle the heavy lifting and provide data that was previously buried or unavailable.

Unmatched Expertise, Tailored Services

Theravada Services

Empowering Your Business

At Theravada, we deliver a range of services designed to streamline your business operations and drive growth

Whether you’re looking to optimise your IT infrastructure, enhance system performance, manage content, or receive ongoing support, our tailored solutions provide the expertise you need.

Explore the services we offer

Engineering Services

Content Services

Service Desk

Professional Services

Infrastructure Services

Tailored Services for Every Business

Engineering
Services

Our Engineering Services focus on optimising your systems, so everything works at peak performance. We integrate software and hardware for efficiency, develop custom solutions, and remove bottlenecks. Leading to smoother operations, better workflows, and a stronger, more resilient environment that works harder for your business.

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Professional
Services

Our seasoned IT consultants and project managers help drive success, ensuring your technology initiatives deliver real impact. We manage new tech projects, strategy, training, and implementation. You get smooth execution, on-time delivery, and the confidence of having experts guiding you every step of the way, ensuring you deliver real value.

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Service
Desk

Our Service Desk is your 24/7 lifeline for IT issues. We provide reliable, round-the-clock support to keep systems running and problems resolved before downtime occurs. Through proactive monitoring and a multi-tiered approach, we catch and fix issues early. Enjoy less disruption, higher productivity, and peace of mind — experts are on call anytime to get you back on track.

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Infrastructure
Services

We build and maintain the robust IT foundation your business needs. From secure networks to reliable cloud platforms and backup systems, our services keep operations stable and resilient. With scalability built in, your infrastructure grows easily, allowing your team to work confidently and focus on business success, knowing the tech foundation is solid.

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Content
Services

We make it easy to manage and refresh your digital content across all locations and customer touchpoints. We centralise control of menus, promotions, signage, and other updates. This ensures your customers see fresh, consistent content everywhere, while your team saves time and keeps your brand engaging without manual effort.

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Reduce Downtime

24/7 monitoring and lightning-fast remediation keep your systems—and revenue streams—live around the clock.

Operational Visibility

Real-time dashboards reveal asset health, licence status, and SLA performance at a glance.

Empowered Teams

Targeted training and clear documentation help your people work smarter, adopt quicker, and worry less.

One-Touch Vendor Management

We own every third-party escalation, so you deal with one partner—not a dozen suppliers.

Scalable Infrastructure

Cloud-ready architectures flex instantly with demand—no forklift upgrades or season-peak slowdowns.

Predictable Costs

Fixed-fee service bundles and transparent reporting eliminate budget surprises and CFO headaches.

Boost Productivity

Friction-free devices and responsive Service Desk support free staff to focus on customers, not tickets.

Strategic Insight

Virtual CIO guidance turns long-term goals into pragmatic roadmaps and measurable milestones.

Strengthen Security

Continuous patching, MDR, and compliance tooling slash cyber-risk and protect sensitive data.

Continuous Improvement

ITIL-driven reviews surface trends and opportunities, so service keeps getting faster and smarter.

OUR MISSION

Delivering Seamless IT Experiences

From ambitious start-ups to global enterprises, Theravada’s managed services keep technology invisible and performance unmissable.

Our scalable support, infrastructure, and consulting solutions drive measurable ROI by giving every team member the uptime, insights, and confidence they need to excel—consistently and securely.

Why Partner with Theravada?

Our clients choose Theravada not just for our technology, but for our partnership approach and proven results.
Here’s what sets us apart:

Proven Expertise
& Industry
Know-How

Our specialists immerse themselves in your operations, identifying key challenges and designing tailored solutions that align with your business goals.

24/7
Support & Proactive Care

We will help you transform how your kitchen runs.
By analysing your workflows, we uncover ways to reduce complexity, boost team productivity, and drive real profit.

Tailored
Solutions
Aligned to You

We don’t do one-size-fits-all. From custom integrations to flexible support plans, everything we offer is tuned to your specific goals.

Your technology strategy will always align with your business

End-to-End Convenience

Theravada offers all the IT services you need under one roof.

We handle infrastructure, support, content management and more, providing a one-stop partnership that saves you time and ensures nothing falls through the cracks.

Our process

How We Deliver Exceptional Services

Ensuring a seamless transition to optimised kitchen operations

Expert Discovery

Personalised Demonstrations

Proactive Pilot Support for Success

Continuous Care. Lasting Value

Industry-Leading Support, When Needed Most

Frequently Asked Questions

What is a Managed IT Service?

A managed IT service is an ongoing partnership in which Theravada proactively monitors, secures, and supports your entire technology stack—end-user devices, servers, cloud, networks, and applications—for a predictable monthly fee. Instead of reacting to outages, we prevent them, keep everything patched, and serve as your first line of defence when issues aris

How does Theravada reduce unplanned downtime?

We combine 24 / 7 system monitoring with automated alerting and rapid remote remediation. Most faults are detected and fixed before users even notice; critical incidents trigger an engineer response within minutes, cutting outage time from hours to (typically) mere minutes.

What’s included in a typical Service Level Agreement (SLA)?

A Theravada SLA spells out response and resolution targets, covered service windows (24 / 7 as standard), escalation paths, proactive maintenance schedules, patch timelines, backup verification frequency, and reporting cadence. It also includes clear uptime targets and service credits if we fall shor

What size businesses benefit most from managed services?

Our clients range from 20-seat start-ups to multi-national enterprises. The common thread is a desire to keep internal teams focused on core business while experts handle the day-to-day IT workload. If downtime hurts your revenue or reputation, managed services will provide value—regardless of headcount.

Can Theravada handle cybersecurity as well as routine support?

Absolutely. Every service bundle includes patch management, endpoint protection, vulnerability scanning, and compliance reporting. For heightened risk profiles we offer managed detection & response (MDR), 24 / 7 security operations centre (SOC) coverage, and user-awareness training.

.Will I lose visibility or control over my environment?

No. You gain more visibility. Our customer portal shows live system health, open tickets, SLA metrics, and patch status. You retain admin rights and decision-making authority; we simply handle the heavy lifting and provide data that was previously buried or unavailable.

How fast will you respond if something breaks?

Standard SLA: 15-minute first response and 4-hour resolution target for Priority 1 incidents. Many customers opt for bespoke SLAs as tight as 5-minute response / 2-hour fix for mission-critical systems. All times are backed by real-time reporting and financial penalties if we miss.

Is onboarding disruptive to my staff?

Onboarding is planned around your schedule. We shadow your existing IT workflows, document infrastructure, deploy lightweight monitoring agents, and migrate service tickets—all without interrupting daily operations. Most clients experience zero downtime and minimal user impact during the hand-over.

Do you replace our internal IT team?

Only if you want us to. Many clients keep an in-house IT manager or small team and rely on us for 24 / 7 coverage, complex projects, or specialised skills. Think of us as an extension of your staff—handling routine tasks while your team tackles strategic initiatives.

How are your services priced?

We price per user, per device, or per location—whichever aligns best with your operating model. All plans are month-to-month with no hidden fees. Optional add-ons such as on-site engineering days or advanced security layers are clearly itemised, so budgeting is straightforward.

Why Choose Theravada?

Theravada offers a comprehensive suite of services, ensuring that all aspects of your business’s IT infrastructure, content management, and support systems are taken care of.

Whether you’re looking to enhance system performance, streamline content processes, or receive ongoing technical support, we provide the flexibility and scalability your business needs.

Contact

Theravada Services

Tailored Services for Every Business

Engineering Services

Professional Services

ServiceDesk

Infrastructure Services

ContentServices

Reduce Downtime

Operational Visibility

Empowered Teams

One-Touch Vendor Management

Scalable Infrastructure

Predictable Costs

Boost Productivity

Strategic Insight

Strengthen Security

Continuous Improvement

Delivering Seamless IT Experiences

Why Partner with Theravada?

Proven Expertise & Industry Know-How

24/7 Support & Proactive Care

Tailored Solutions Aligned to You

End-to-End Convenience

How We Deliver Exceptional Services

Expert Discovery

Personalised Demonstrations

Proactive Pilot Support for Success

Continuous Care. Lasting Value

Industry-Leading Support, When Needed Most

Frequently Asked Questions

Why Choose Theravada?

Engineering
Services

Professional
Services

Service
Desk

Infrastructure
Services

Content
Services

Proven Expertise
& Industry
Know-How

24/7
Support & Proactive Care

Tailored
Solutions
Aligned to You